Terms of service
Welcome to our company website! In order to ensure that you have the best experience when using the services on our website, we have developed the following service policies. Please read the following terms and conditions carefully before using our services.
1. Service Content
We offer the following services:
purchase and payment for products online;
to provide customer support and consulting services;
to provide updates and improvements to the content and functionality of the Website;
Data analysis and personalized recommendations.
2. User Responsibilities
When using our services, you are responsible for the following:
ensure that accurate personal information is provided and kept up to date;
Do not engage in any illegal activities, such as fraud, infringement, abuse of the platform, etc.;
Respect the privacy and legitimate rights and interests of other users.
3. Service Availability
We strive to ensure that our services are stable and available, but cannot guarantee that the services will be uninterrupted or fault-free at all times. In the event of a major technical problem, we will resume the service as soon as possible and notify the user through the website or other channels.
4. Account Management
If you register for an account on our platform, you should ensure the confidentiality of your account information and be responsible for all activities under your account. If you become aware of a security breach or unauthorized use of your account, please notify us immediately.
5. Payment and Ordering
We support a variety of payment methods such as credit cards, debit cards, e-wallets, etc. All payments are subject to the security practices of the relevant payment platform.
You can check the status of your order at any time and modify or cancel your order before it is completed. Please refer to our Returns & Exchanges Policy for cancellation policies.
6. User Support
We offer 24-hour customer support. You can contact us in the following ways:
Customer service email: [email protected]
7. Data Privacy
We are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and related privacy laws. For more information, please see our Privacy Policy.
8. Changes and Termination of Service
We reserve the right to modify, suspend or terminate the Services. If we decide to make material changes, we will notify you in advance and you will have the option to continue using or cancel the Services.
9. Governing Law and Dispute Resolution
This Service Policy is governed by the laws of the European Union. In the event of a dispute, we recommend that it be resolved through friendly negotiation in the first instance. If you can't reach an agreement, you can seek help from EU consumer protection agencies or courts.