Refund policy
Thank you for shopping on our website! We are committed to providing you with high-quality goods and services. If you are not satisfied with your purchase, the following is our return policy.
1. Conditions of Returns and Exchanges
In accordance with EU consumer protection law, you have the right to return the goods unconditionally within 14 days of receipt. The following conditions must be met for return or exchange:
The product is unused and intact;
The item is undamaged and in its original condition (e.g. with tags, packaging, and accessories);
Attach proof of purchase, such as an invoice or order confirmation, to the return.
2. Return Period
You have 14 days from the date you receive the item to request a return. If you decide to return an item within this period, you will receive a full refund.
3. Return Process
Please contact the customer support team to make a return request via email or through our returns system.
Provide your order number and reason for your return, and the customer support team will provide you with a return address and instructions.
Please send the item back as instructed and keep the return receipt.
4. Refund Policy
Once we have received the returned item and confirmed that it is eligible for a return, we will process the refund to your payment account within 14 business days. Please note that the refund amount will be deducted from the return shipping costs, if applicable.
5. Exchange Policy
If you wish to exchange an item, please indicate the item you wish to exchange in your return request. In the case of an exchange, the original item must meet the conditions for return. If the desired item is out of stock, we will provide a full refund.
6. Contact us
If you have any questions about returns or exchanges, please feel free to contact us through the following ways: